In short
Stuck or found a bug? Email hello@zonetempo.com or use Send feedback in the app.
Heart rate doesn't show up
- In the WHOOP app, turn on Heart Rate Broadcast, then open ZoneTempo.
- Allow Bluetooth for ZoneTempo in the iPhone Settings app.
- Connect your WHOOP to only one receiving app or device at a time.
Pace or distance looks off
- Start the run outside with a clear view of the sky, and give GPS a few seconds to settle.
- Allow Location While Using and Motion & Fitness. ZoneTempo uses your steps when GPS is weak.
- Tall buildings, tunnels and dense trees make GPS less precise. Tell us where it happened; it helps us tune pace accuracy.
Voice cues stop when the screen is locked
Keep Location on While Using or Always, and don't force-quit ZoneTempo during a run.
Subscriptions
- Pro is €9.99 per month or €71.99 per year. Your first 3 Pro runs are free.
- New phone or reinstalled? Use Restore purchases in the app's Settings.
- Cancel any time in the iPhone Settings app → your name → Subscriptions.
- Refunds are handled by Apple: request one at reportaproblem.apple.com.
Your data
Settings → Privacy → Delete my data removes your runs from your iPhone and your anonymous record from our server. What we store and why is in the privacy policy; the rules for using ZoneTempo are in the terms.
Contact
ZoneTempo is made by Breach Ventures B.V., the Netherlands. Email hello@zonetempo.com.